Return Policy
Return Policy
At Al-Najah Power, customer satisfaction is important to us. This Return Policy outlines the conditions under which products or services may be eligible for return or exchange.
Eligibility for Returns
Returns are accepted only under the following conditions:
- The product is defective, damaged, or not functioning as specified at the time of delivery.
- The product received does not match the confirmed order or technical specifications.
- The return request is submitted within the approved return period.
Return Period
Return requests must be submitted within 1 day from the date of delivery. Requests made after this period may not be accepted.
Non-Returnable Items
- Customized or specially manufactured products
- Installed, used, or modified equipment
- Products damaged due to improper handling or misuse
- Services already delivered or completed
Return Process
To initiate a return, please contact our support team with your order details, reason for return, and supporting evidence (photos or reports if applicable). Our team will review your request and provide further instructions.
Refunds and Replacements
Once the returned item is inspected and approved, we may offer a replacement, repair, or refund based on the nature of the issue and the original agreement. Refund processing times may vary.
Shipping and Handling
Return shipping costs are the responsibility of the customer unless the return is due to a confirmed defect or error on our part.
Policy Updates
Al-Najah Power reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be published on this page.