Shipping Policy
Shipping Policy
At Al-Najah Power, we aim to ensure safe, timely, and reliable delivery of our products and equipment. This Shipping Policy explains how orders are processed and delivered to our clients.
Shipping Locations
We provide shipping and delivery services across the following regions:
- Iraq (Erbil and all regions)
- Turkey
- United Arab Emirates
- Malaysia
- Germany
Order Processing
Orders are processed after confirmation and payment approval. Processing times may vary depending on product availability, customization requirements, and project specifications.
Delivery Time
Estimated delivery timelines will be communicated at the time of order confirmation. Delivery times may vary based on location, logistics partners, customs clearance, and external factors beyond our control.
Shipping Charges
Shipping costs are calculated based on destination, shipment size, weight, and delivery method. All applicable charges will be clearly communicated before order confirmation.
Customs and Duties
For international shipments, customs duties, taxes, and import fees may apply and are the responsibility of the customer unless otherwise agreed in writing.
Risk and Responsibility
Risk of loss or damage transfers to the customer upon delivery. Al-Najah Power is not responsible for delays caused by logistics providers, customs authorities, or force majeure events.
Damaged or Missing Items
If your shipment arrives damaged or incomplete, please notify us within 24 hours of delivery with supporting evidence so we can investigate and assist accordingly.
Policy Updates
Al-Najah Power reserves the right to update or modify this Shipping Policy at any time. Any changes will be published on this page.